An opportunity has arisen for a Domestic Services Supervisor (Community). We are looking for a self motivated person with a positive attitude. The candidate must hold a full driving licence and have access to own vehicles. Summary of the role: Oversee the operational day to day supervision of Domestic Services delivered to community properties facilitated by CHS. The post holder require access to their own vehicle. Reimbursement rates will be applicable. Ensure quality services are delivered in compliance with relevant service specification and key performance indicators. To provide continuous delivery of services and all associated policies and procedures are implemented as required. To function as key contact for all daily operational issues, concerns and service failures, responding to and resolving such issues in a professional and timely manner. At CHS we understand the differences in delivering our services in complex environments and we have a flexible approach to meet the needs of our customers. Our Estates and Facilities management functions alongside our Medical Engineering, decontamination and procurement service, provides the following: • Fully managed estate and building maintenance • Medical engineering/equipment maintenance/ decontamination • Procurement advice, guidance and governance • Capital project management • Transport • Grounds maintenance. • Portering • Catering • Cleaning (including robot and deep cleaning) All provided to nationally recognised standards giving you assurance that your premises and equipment will be the best they can, and your customers will have confidence in you as a provider. Key Responsibilites: • Ensure sufficient numbers of staff are available to deliver quality and timely Domestic Services. Cover any staff shortages due to absence by the reallocation of work duties. Escalate issues to line manager where necessary. • Respond to service delivery issues in a timely and professional manner. • Conduct monthly team briefings, ensuring all colleagues are kept fully up to date. • Communication both written and verbal, to all levels of staff relating to the provision of Facilities Services. • Provide and receive technical and non-technical information, ensuring where relevant, such information is communicated effectively up to senior management level. • Undertake such training as required to fulfil the responsibilities for Domestic Services Supervisor. • Resolve operational services issues and failures in meeting the required service standards using own knowledge and experience. • Analyse performance information related to the operational delivery of Domestic services. Assess any required action to recover failed standards and escalate where appropriate to the Assistant Facilities Manager • Identify and action any poor practice which may result in financial loss to the Trust and report such to the Facilities Manager. • In conjunction with the Facilities manager, organise on a day-to-day basis, the planning and delivery of Domestic Services in accordance with service specifications, work instructions, service level agreements and client requirements. • To respond to incidents occurring with staff within the department and inform Facilities Manager of such matters. Conduct initial investigation as appropriate. • To ensure all work allocated is undertaken and completed in accordance with relevant polices and procedures, accurately and within agreed timescales. • Prioritising competing work areas effectively and with regard to appropriate deadlines within a managed framework. • Liaise with departmental staff to identify any issues of service performance and agree recovery actions, reporting persistent failures to the Assistant Facilities manager. • Check financial documentation for staff working in community settings e.g., overtime, consumable usage and time sheets. • To organise and oversee any deep cleans and ad hoc/ periodic cleans. • Ensure the safe and effective use of equipment, manage, and maintain machinery and provide adequate training. • Assist the Facilities Manager with the recruitment, appointment, induction, training, monitoring and retention of staff. • To liaise with multidisciplinary staff and stakeholders as appropriate to develop and maintain good working relationships and to ensure effective communication always takes place. • Assist in the delivery and monitoring of appropriate work schedules, frequencies, and programs to ensure services are compliant with any associated standards to meet customer and service expectations. Conduct audits as per specification as required. Compile reports as required. • Organise stock control and consumables as directed, distribute to community properties accordingly. • To oversee the deep clean programme / teams • To undertake individual appraisals and agree PDP domestic staff • Undertake all such reasonable other duties as may be required as part of the role This advert closes on Monday 22 Apr 2024 Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident